Align or Thrive – in the Age of the Customer

In a competitive business climate, having your business processes tightly aligned with your customers’ needs is critical to survival. Download the eBook to learn: Share this Post Share this Post

What exactly is a CRM

Customer Relationship Management (CRM) is a strategy for managing all your company’s relationships and interactions with your customers and potential customers. It helps you improve your profitability. You may be unsure of exactly what this means for you and your business. We’ve written an easy to understand ebook that shows you the key points of a CRM and just some of the things a CRM can do to help your business. Share this Post Share this Post

6 Tips For Putting Your CRM Into Overdrive

Provident CRM racecar

But if the CRM initiative includes every customer-facing stakeholder, and has the ability to manage processes that extend beyond the traditional reach of CRM – the additional benefits can be huge. In addition to the cost savings that come with automation, the increase in customer satisfaction and retention can have a major impact on the bottom line. We have the very best tips to help you achieve this. In our free ebook we cover: These six steps will move your CRM into maximum overdrive! Download our ebook today to see what you can do to move your CRM into the …

5 steps to manage the customer journey for B2B success

Dice b2b success

Studies show that customers who experience consistently positive interactions with a company are likely to buy from that company again, and again. For example, a recent McKinsey report states that 70% of buying experiences are based on how the customer feels they are being treated. And, 55% of customers would pay extra to companies to guarantee better service, according to Defaqto Research. Conversely, a customer is 4 times more likely to defect to a competitor if the problem is service-related than it is price or product-related(1). So, how can you get started building a customer-centric organisation that consistently creates extraordinary …