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The times have changed for traditional utility monopolies. Customers are not just meters at the end of a bill anymore; they demand better quality service, accessible information, and on-demand support. CRMs work to facilitate this change by engaging customers and improving their overall experience.

Here are the areas that CRM solutions are making an impact on in the utility sector today:

  • Customer insight
  • Technician management
  • Process integration
  • Customer self-service
  • Analytics and customer-case metrics
  • Communication

Prepare your utility business for digital transformation

While many utility companies are investing in technology to improve operational efficiency and automate business processes, one of the most significant transformations is in the customer experience.

Speak with our expert consultants

expert name Paul McBride
expert title Business Development Representative
expert phone +353 1 693 0034
expert email