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Delivering exceptional customer service every time and encouraging customer loyalty, retention, and advocacy is one of the most important aspects of your business.

Provident CRM offers a range of customer relationship management tools across various channels that enable your service and support agents to communicate with customers, collaborate in real-time, and record data that can improve future service and inform your decisions.

Bespoke service solutions

Most consumers believe that a company’s reputation for excellent customer service is more important than anything else. At Provident CRM, we work with custom-made digital solutions to enable your teams to focus on their relationship with your customers. A better experience with your brand means greater loyalty, retention and advocacy.

The customer service tools we can help you leverage include:

  • Real-time communication and live chat tools
  • Contact treatment management
  • Extensive reporting tools
  • Feedback query and analysis tools
  • 360-degree customer views
  • Custom chatbots and web forms
  • Self-service offerings

Services for your customers AND your teams

Not only can our software solutions ensure better and faster service for your customers, but they allow for your teams to focus on what matters. No longer will your service teams have to face annoying, time-consuming tasks that slow them down and decrease morale.

Solutions designed with you and your customers in mind

Our goal is to focus on your requirements to build a carefully created solution that’s perfect for you and your customer base. Our tools will ensure that your teams exceed performance and deliver objectives. It’s about cutting out the noise and simplifying processes. We will create a service “tool kit” that is unique to your exact requirements. We want you to get the most out of our services, and we’ll be with you every step of the way to make sure you do.

Connect with our expert consultants

expert name Paul McBride
expert title Business Development Representative
expert phone +353 1 693 0034
expert email