SugarCRM Logo

Intelligent Customer Experience Platform

Generate, convert, and keep lifelong customers with the world's first Intelligent, no-touch, customer experience platform.

Working with Sugar for nearly a decade, Provident CRM is Sugar's #1 European Reseller and Implementation Partner. We have extensive experience delivering SugarCRM platforms to leading EMEA customers, including major financial institutions, government bodies, health executives, and various technology, retail, and professional services concerns.

Over two million people worldwide trust SugarCRM to manage their entire customer lifecycle, generating more leads, closing sales faster, and creating customers for life. SugarCRM is a favourite platform among users, consistently rated highest for overall user satisfaction, and voted Best CRM in PCMag's Business Choice Awards for four consecutive years.

And now is the best time to get onboard with SugarCRM, with a brand new portfolio of Customer Experience Applications for CRM launched in 2019:

Sugar Market Text PNG
Sugar Market Text PNG

Developed in collaboration with the team behind the award-winning Salesfusion marketing software, Sugar Market is the all-in-one marketing automation solution. Designed to work around your unique needs and business processes, Sugar Market includes intuitive campaign building, sophisticated automation, and advanced reporting tools. Delivering high-level engagement, improved conversion, and greater revenue.


  • Intuitive drag-and-drop campaign builders
  • Lead nurturing and sophisticated scoring
  • Advanced analytics and BI-grade reporting dashboards


  • Drive the right traffic to your website with SEM, SEO, and social media tools with high-quality landing pages, emails, and forms
  • Capture leads with professional-quality emails, landing pages, and forms
  • Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
  • Become a data-informed marketer with BI-grade reporting
Sugar Sell Text PNG
Sugar Sell Text PNG

Create and maintain excellent customer relationships through the world's most intuitive and collaborative customer experience (CX) platform, SugarCRM. Users have easy access to the resources they need, confident that all information is up-to-the-minute accurate; with automated data acquisition, continuously reviewing and updating records. Track and report on every activity, follow each customer's journey, and automate any workflow.


  • Actionable intelligence you can actually use
  • No-touch data management
  • #1 rated user experience


  • Get the exact intel you need for each customer interaction
  • Spend less time entering and retrieving data
  • Automate your most important and repeated activities
Sugar Serve Text PNG
Sugar Serve Text PNG

Providing total visibility over your businesses every customer interaction and touchpoint, deep dive into customer analytics with Sugar Serve. Leverage comprehensive reporting and dashboards that inform your business decisions and vitalise customer satisfaction. Track and augment every process to improve response and resolution turnaround to delight your customers and meet their needs across the full range of support channels.


  • Self-service portal and knowledge base
  • Agent workbench
  • Real-time reports and dashboards


  • Always be armed with the right intel
  • Help your customers help themselves
  • Identify potential problems early and often