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Customer Success Packages

We partner with our customers throughout their journey to ensure successful product adoption and satisfaction with a tailored success plan designed to meet their goals. We ensure our customers have access to a professional team of experts that will support them each step of the way.

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What you can get with our Customer Success Services

Plan for success

Get a clearly documented success plan designed for your needs

Frequent check-ins

Success checkpoints to frequently monitor goals, key metrics and time to value

Expert advisors

Highly experienced CSM and Consultant advice and best practices for higher engagement

Proven success methodology

Accelerate product adoption with a smooth transition

What our
clients say

We are passionate about customer success, which drives our team of experts to deliver comprehensive training and continuous account management to maximise results and improve customer satisfaction.

Choose a success package…

Our customer success packages are designed to ensure a successful journey from defining business goals through to ongoing process optimisation, tailored to your needs. You choose the level of engagement, customisation and guidance based on your objectives, resources and timelines.



Success planning and orchestration

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Success team with designated consultant

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Elite customer success for premium clients

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Customer Services Definitions

Customer Success Manager

  • Will be the mentor, and main point of contact, who will guide and create a plan for success based on the customer needs. Implies proactive interaction and consists of a business guiding the customer throughout the entire journey.

Customer Support

  • The Customer Support team will be your point of contact when involves straightforward assistance with technical problem solving and troubleshooting, such as bugs, integrations issues, etc


  • Consultant is an experienced professional or technical who provides expert advice in complex system/workflow to help clients transform the way they use their product.

Account Management

  • Account managers are focused on customers queries and building a long-term relationship on a case-specific basis to respond to customers needs.

What is Customer Success?

Customer success is the ongoing practice of delivering customer experiences that meet or exceed expectations with focus on strengthening customer relationships, providing value and maximising results.

What’s the difference between customer success and customer support?

Whereas our Customer Support team is ready to respond to customers queries and resolve technical issues, our Customer Success team is proactively and strategically helping clients leverage their solutions, so they don’t miss out on an opportunity to achieve better results on an ongoing basis.

To find out more about our customer success plans, don’t hesitate to get in touch with us!

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