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Public Administration

A defining characteristic of the public sector is the way it has begun to treat citizens as customers. This brings all the responsibilities that such a relationship entails in terms of quality of service. CRMs can help government agencies receive benefits from the software that are already being reaped by the private sector.

CRM works for the public sector in order to:

  • Optimise the work of civil servants
  • Analyse and promote the quality of public service
  • Automate protocol management and processes
  • Create more relevant and responsive services

Making citizen engagement easier and more accessible

The main goal of customer relationship management is to manage a business’ relationship with its customers. In a government setting, the same principles are easily applied, but the customers in question are citizens.

Who we’ve worked with

We’ve supported the implementation of various successful solutions for multiple public sector organisations across Ireland and the U.K.

Speak with our expert consultants

Name: Paul McBride
Title: Business Development Manager
Phone: +35316930034
Email: paul@providentcrm.com