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WE BELIEVE IN A HANDS ON APPROACH


Today’s customer experience has never been more critical or complex. Customers are more demanding than ever before and increasingly impatient throughout the typical business cycle. One of the most essential things any business can do is to provide customers with an extraordinary experience that uniquely engages every customer, every time.

The most forward-thinking companies focus on the customer perspective and work hard to eliminate potential points of friction in an effort to foster long-term loyalty and service excellence. A robust, advanced CRM delivers exceptional efficiencies and offers contextual intelligence to drive more actionable insights for every user.

“Our team of technical and business professionals are committed to providing your business with all the options and resources available to empower you to make the best IT decisions for your business model.”

WE BELIEVE IN A HANDS ON APPROACH


Today’s customer experience has never been more critical or complex. Customers are more demanding than ever before and increasingly impatient throughout the typical business cycle. One of the most essential things any business can do is to provide customers with an extraordinary experience that uniquely engages every customer, every time.

“Our team of technical and business professionals are committed to providing your business with all the options and resources available to empower you to make the best IT decisions for your business model.”

CRM software trusted by millions worldwide.


Support
24/7 support available*
Hosting for Sugar
Flexible hosting options
Sugar Develpoment
15 in house developers
Customisation
Bespoke module creation
Training
On location or in house

The Global Standard for
Digital Transaction Management®

Paperless
100% paper free
Instantaneous
Upload, sign and send
Secure
Full document encryption
Future proof
Fully digital from start to end
Multi-platform
Anytime, anywhere, on any device

Clients choose Provident Voice because our business phone systems and services are not only reliable and affordable.

Mobile Device Integration
Calls from your business number
Multiple Location Integration
Keep your current number anywhere
Phone freedom
Move your phone easily within office
Pick and Mix
Pick and pay only for what you use
Click-to-Dial
Anyone number online can be clicked to call

CRM software trusted by millions worldwide.

Hosting for Sugar
Flexible hosting options
Customisation
Bespoke module creation
Sugar Develpoment
15 in house developers

The Global Standard for Digital Transaction Management®

Multi-platform
Anytime, anywhere, on any device
Secure
Full document encryption
Instantaneous
Upload, sign and send

WHAT WE DO FOR YOU

HOSTING

Your data privacy requirements may demand that you store your customer data in your own data centres. You may wish to securely integrate your Sugar application with other sensitive systems in your data centre. You may wish to optimise the uptime and performance of your Sugar application to your exacting requirements. And you may wish to outsource the management of your Sugar application to Provident CRM. With Provident CRM, you can accomplish all of these requirements.

CUSTOMISATION

Our team are highly proficient in delving deep into the underlying code in Sugar and making any changes customers require. By using the Studio tools with Sugar, we can aid you in removing, renaming and adding fields. While the Studio tool can be used by you to customise the application, we offer a business analysis service as standard to scope out and implement these changes to ensure you get the most for your users and from your management reports.

SUPPORT

Provident CRM has a highly skilled support team based in our Dublin office. Support can be reached during office hours by phone or email. SugarCRM also have a dedicated automated ticket system for support and we offer our own portal for customers. We offer this outstanding level of support at no extra cost to our hosted clients and are happy to quote for the same level of support to business that are not hosted with us. We use Sugar ourselves to maintain our fully automated support system.

CONSULTANCY

We have been helping businesses implement Sugar since 2006. Our team of highly skilled professionals are here to advise you on how to achieve your goals. We will help you implement solutions that are designed around your ideas and your business. We also keep our clients up to date with any new developments that we feel may benefit their business. Should you need us to completely manage your system and roll-out, or simply bring you to the start line, we can help.

WHAT WE DO FOR YOU

HOSTING

Your data privacy requirements may demand many different scenarios. Provident CRM can help you accomplish any of your business hosting requirements.

CUSTOMISATION

Sugar platform capabilities allow administrators and developers to create powerful business processes quickly and easily. The Provident CRM development team are experts and can make your custom CRM ideas into a reality.

SUPPORT

The best part about working with an experienced Sugar Partner like Provident CRM is that we have the experience and knowledge to help Sugar fit you, and give you the support you need.

CONSULTANCY

We have been helping businesses implement Sugar since 2001. Our team of highly skilled professionals ensure a delivery of IT services structured to meet your business strategy needs.

GET IN TOUCH WITH US

GET IN TOUCH WITH US


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