Strategy Cycle Graphic

We help you manage your full customer’s decision life-cycle, from the moment they have a need to the moment they became loyal customers.

Strategy Cycle Graphic

We help you manage your full customer’s decision life-cycle, from the moment they have a need to the moment they became loyal customers.

At Provident we approach business strategy from a holistic point of view. Using this approach allows us to look at all aspects of your business that customers interact with, from initial touch points to final support. We’ll help you craft your unique path for customer happiness.

What do happy customers look like? Before you can bring your vision to life, your company needs to be aligned–across its goals, strategy, and technology. In order to achieve this Provident has developed a custom customer decision lifecycle analysis which we take as our first step towards your customers happiness.

We determine which stages of the customer decision life cycle have the most impact on your business and then determine a path to success. Finally we prioritise and align your customer needs with the technology needed to deliver greatest value.

What our strategy sessions achieve:

  • Faster Results
  • Lower Risk
  • Aligns stakeholders

Let’s make your customers happy. Now!

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At Provident we approach business strategy from a holistic point of view. Using this approach allows us to look at all aspects of your business that customers interact with, from initial touch points to final support. We’ll help you craft your unique path for customer happiness.


We determine which stages of the customer decision life cycle have the most impact on your business and then determine a path to success. Finally we prioritise and align your customer needs with the technology needed to deliver greatest value.

What our strategy sessions achieve:

  • Faster Results
  • Lower Risk
  • Aligns stakeholders

Let’s make your customers happy. Now!

Craft amazing customer journeys by delivering the right message in the right context and time.

Craft amazing customer journeys by delivering the right message in the right context and time.

We'll help you convert your customer relationships into revenue, manage your sales efficiently and close deals faster.

For Sales people it is essential that you are supported by solutions that not only increase your revenue, but work to make your sales process as streamlined as possible.

We start by evaluating your customer decision life cycle. We build upon this and design a sales process that works both for your team and for your customers. We put ourselves in your customers place in order to streamline your interactions during the sales process. By using customer oriented metrics, clearly defined, we will help you manage all your sales efforts more efficiently.

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We'll help you convert your customer relationships into revenue, manage your sales efficiently and close deals faster.

For Sales people it is essential that you are supported by solutions that not only increase your revenue, but work to make your sales process as streamlined as possible.

We help you Create 1-1 Experiences with your existing and potential customers. Engagement with your customers at every stage of their customer journey is what we at Provident are committed to helping you excel at.

We start by assessing your customer decision life cycle and designing a unique marketing process consistent with the customer experience you wish to give.

We use an empathic approach to streamline all your customer conversations and see the meaningful outcomes people experience based on their interactions with your brand.

We also help you define your customer oriented metrics, which allows you to manage all your marketing efforts in an even more effective way.

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We help you Create 1-1 Experiences with your existing and potential customers. Engagement with your customers at every stage of their customer journey is what we at Provident are committed to helping you excel at.

We start by assessing your customer decision life cycle and designing a unique marketing process consistent with the customer experience you wish to give.

We’ll help you turn every service conversation into an amazing customer experience. In order to provide superior service you must have the full picture of your customer when engaging with them, so you can provide a service experience consistent with your entire customer journey.

We’ll begin by looking at your existing service processes and customer decision life cycle. This allows us to work with you to design a better customer service experience that is streamlined with your entire customer journey.

Individual customer interactions will now be part of a larger picture that you will have and will allow you to manage all your service efforts much more comprehensively.

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We’ll help you turn every service conversation into an amazing customer experience. In order to provide superior service you must have the full picture of your customer when engaging with them, so you can provide a service experience consistent with your entire customer journey.

Individual customer interactions will now be part of a larger picture that you will have and will allow you to manage all your service efforts much more comprehensively.

Contact us to find out more

Contact us to find out more