Customer-Focused Business & Technology Services
We are Provident CRM
The crafters of your path to happiness
What we do
Evaluating each clients sales process, we determine the ideal pipeline management strategy and tools to align effective sales teams, review performance data, assign tasks, manage the sales cycle at every stage, and drive sales growth.
Aligning with sales to generate high-quality leads with optimal conversion rates, we enhance the customer journey at every touchpoint by creating a unique marketing mix for each client; replete with MA and digital marketing tools that increase engagement, customer acquisition, repeat business and brand loyalty.
Prioritising customer experience cements loyalty, customer retention, and advocacy; which in turn promotes businesses. Provident provide our clients with the tools that enable efficient customer relationship management, aid customer data accessibility, empower support agents, and compile analytics to inform future business decisions.
What we do
For Sales people it is essential that you are supported by solutions that not only increase your revenue, but work to make your sales process as streamlined as possible.
We start by assessing your customer decision life cycle and designing a unique marketing process consistent with the customer experience you wish to give.
We’ll help you turn every service conversation into an amazing customer experience. In order to provide superior service you must have the full picture of your customer when engaging with them, so you can provide a service experience consistent with your entire customer journey.
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“A satisfied customer is the best business strategy of all.”Michael LeBoeuf
People may forget what you say, but they will never forget how you made them feelMAYA ANGELOU