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About Provident CRM

We’re pleased to have you here! Welcome to the home of CRM: a team with over twenty years of experience in making customers happier.

Customer happiness is central to what we do

We’re an independent consultancy that works with leading digital solutions for CRM (Customer Relationship Management) and business processes. We’ve helped hundreds of teams across Ireland, the UK, and Europe roll out systems that make their work lives easier, so they can better serve their customers. We could chat to you for hours (go on, try us) about workflows that make sense, solid cross-team communication channels, and automations that cut through your admin (and mean you’ll never find you’ve been working with the wrong data again…).

But better days at work are what it comes down to: happy colleagues make happy customers, in a virtuous circle that we’re here to make happen for you.

How we’ll help you choose your ideal CRM

We take the time to get to know you and your business, to find the solution right for you — both now, and as your company evolves. Equally important to us is making sure your people are on board with your new or improved system and processes. Because without them, it’ll be no more than a snazzy new icon.

We’re a welcoming bunch that values each other’s time and expertise, and the same goes for our clients. We’re proud of the freedom we have to deliver our best, our way, and build working relationships that last.

Your helpdesk days are over

We become your go-to contact for your chosen digital solution, so you can leapfrog the helpdesk stage and get your questions answered — and any glitches solved — faster.

We take pride in staying on top of all our partner solutions’ latest features, so that you don’t have to. We’re generous with our knowledge and expertise, to make sure you’re benefitting from everything your tech has to offer. That’s a workload you’re welcome to offload to us. Tick.

Meet the executive team

John Malone

CEO & Founder

Gary Cullen

CRO & Founder

James Forde

CTO & Founder

Our story