May 28th, 2020 - 2:00 PM (IST)
Martin MacNamara shared the main features of SugarCRM’s new award-winning Customer Service solution such as Case Management (including SLA’s and Case Routing), Knowledge Base, Self Service Portal, and Customer Interactions.
He also looked at Reports and Dashboards, considering the intuitive features and how these can help your organisation to streamline processes and keep your customers happy.
