Dear Customers and Visitors,
Our staff, customers, suppliers, and their families remain our number one priority during these uncertain times. At Provident CRM, we’re continuing to work to ensure that you can rely on our services during this unpredictable COVID-19 / novel
coronavirus-impacted period.
The following are relevant information points for business continuity during this period:
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- All Provident CRM staff are prepared and provided with all resources to fully perform their
job responsibilities at home for a prolonged period. All staff are equipped with laptops
and / or desktop PCs at their home office locations.
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- We are continuing to monitor the ongoing situation, and we have implemented and maintainted a remote work policy in line with Irish Government containment plans through 2021.
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- All Provident CRM telephone and email communications systems are cloud-based and
are accessible to employees regardless of their work location.
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- All customer-facing Provident CRM employees are provided with individual accounts with
cloud collaboration tools such as Zoom, G Suite, and Slack to be able to fully
continue services regardless of employee work location.
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- All Provident CRM operational systems and data are hosted in the cloud and available to
Provident CRM staff and customers regardless of employee work location.
- Provident CRM will work with our customers to avoid non-critical travel and contact while
performing project work. Project work will, whenever possible, be performed using
mutually agreed network collaboration tools. Should special VPN’s and security be
required, we will work together to ensure we conform to your standards.
If you have any questions or concerns about our products, projects, or customer service, please
contact Provident CRM or raise a support case via your support portal. The support team has
been trained to be aware of special customer concerns during this period and will escalate any
question to the appropriate responsible person or department.
We are aware that this is still a difficult time for many, and we will continue to go the extra mile to make things
easier for our customers.
All of us at Provident CRM wish you good health and thank you for your continued support.
Gary Seery
Chief Operations Officer
