Provident CRM Deliver Smokers Quit Line to the NHS in UK

Provident CRM recently Delivered National Smokers helpline Software to the NHS

Smokeline is Scotland’s national free stop smoking helpline – it is available between 9am-9pm seven days a week on 0800 84 84 84, all calls are logged in the system which provident CRM has delivered.

Smokeline advisors provide free advice and information for anyone who wants to stop smoking, or who wants to help a loved one to quit. Smokeline also provides information about the free stop smoking services provided by every NHS health board in Scotland. You can request stop smoking leaflets, a magazine and a DVD from Smokeline either by calling the helpline, or by texting ‘QUIT’ to 83434.

Smokeline relies on Provident’s Smoke Quitline CRM software to manage all interactions with the public, and report generation for the Minister for Health.

More information on the service is available at: http://www.canstopsmoking.com/

If you would like to talk with Provident CRM regarding implementing a Healthcare focused CRM or Call Logging System – please contact sales@providentcrm.com

Provident have delivered Healthcare solutions in the following areas:

1. PRS – Patient Reminder Service

A new patient reminder service has been launched by NHS 24 in a bid to cut down the number of wasted hospital appointments in Scotland.

As part of the new service, NHS 24 staff contact patients eight days prior to their appointment and inform them of any important details.

 

Provident’s solution has already saved Millions of Pounds each month since go-live in early 2012, it includes the ability to analyse Patients Propensity for DNA (missed appointment), and make most effective use of appointment reminder service.  The PRS has been proven to save £46 per phone call made across multiple healthboards and regions.

 

http://campaigns.stv.tv/health-centre/latest-news/309131-patient-reminder-service-launched-to-cut-down-on-wasted-appointments/

2. Smokeline

Smokeline – Scotland’s national free stop smoking helpline – between 9am-9pm seven days a week on 0800 84 84 84.

Smokeline advisors provide free advice and information for anyone who wants to stop smoking, or who wants to help a loved one to quit. Smokeline also provides information about the free stop smoking services provided by every NHS health board in Scotland. You can request stop smoking leaflets, a magazine and a DVD from Smokeline either by calling the helpline, or by texting ‘QUIT’ to 83434.

 

Smokeline relies on Provident’s Smoke Quitline CRM software to manage all interactions with the public, and report generation for the Minister for Health.

 

http://www.canstopsmoking.com/

 

3. MSK – Musculo Skeletal Service

People can get advice on their muscle and joint pains and aches (including back pain) without having to wait for an appointment or visit a health centre.

 

This Service is relies upon Provident’s MSK Application with integrations to both CHI (Patient Lookup), and SCI (Refferal API) on N3 Secure National Healthcare Network.

 

http://www.knowledge.scot.nhs.uk/work/groups-and-projects/musculoskeletal.aspx

 

http://www.chrissmithonline.co.uk/lesley_holdsworth/nhs24/

 

 

3.       Living Life – CBT

Cognitive behavioral therapy (CBT) is a psychotherapeutic approach that addresses dysfunctional emotions, maladaptive behaviors and cognitive processes and contents through a number of goal-oriented, explicit systematic procedures.

 

Provident’s CBT Software is used by the NHS’s Living Life Service to schedule, track and report all interactions with Patients and Therapists.  The system provides many benefits including Pre and Post Treatment Assessment’s (PHQ’s), as well as automated systems for letter and appointment generation.

 

http://www.nhs24.com/UsefulResources/LivingLife

 

4.       Breathing Space

Breathing Space is a free, confidential phone and web based service for people in Scotland experiencing low mood, depression or anxiety. We are here in times of difficulty to provide a safe and supportive space by listening, offering advice and information. It is our belief and hope that by empowering people they will have the resources to recover.http://www.breathingspacescotland.co.uk

 

We have a number of other projects in the pipeline with the NHS and would now like to explore how we can replicated the success with have had with the NHS with the HSE or Irish Healthcare providers.

 

 

5.  E-MIS – 1100 User Private Sector Healthcare Deployment

We also recently delivered solution to EMIS – the UK’s largest provider of GP Software (52%) – more details here: https://www.providentcrm.com/news/sugarcrm-provident-deliver-1100-user-healthcare-crm-solution-to-emis/

 

 

If you work in Local Government, you may also be interested, in this article on the work we have been doing for the Local Government Management Agency in Ireland – we have worked on the Household Charge (Property Tax), NPPR (Second Home Tax), and Protect or Water (Septic Tank Charge), CRM systems:

http://www.publictechnology.net/features/best-practice-3-ways-deploy-open-source-central-government/37022

https://www.providentcrm.com/news/best-practice-provident-crm-deploy-open-source-in-central-government/