Provident CRM Deliver Smokers Quit Line to the NHS in UK

Provident CRM recently Delivered National Smokers helpline Software to the NHS Smokeline is Scotland’s national free stop smoking helpline – it is available between 9am-9pm seven days a week on 0800 84 84 84, all calls are logged in the system which provident CRM has delivered. Smokeline advisors provide free advice and information for anyone who wants to stop smoking, or who wants to help a loved one to quit. Smokeline also provides information about the free stop smoking services provided by every NHS health board in Scotland. You can request stop smoking leaflets, a magazine and a DVD from Smokeline …

Provident Launch Patient Reminder Healthcare Software for NHS24 in Scotland

NHS24 Scotland recently commissioned Provident to Deliver Healthcare Software for the NHS 24 Patient Reminder Service (PRS) with the aim of reducing ‘did not attend’ (DNA) rates across 15 outpatient specialties. The service operates from the Cardonald Contact Centre between the hours of 9:00-20:00 weekdays and 12:00-16:00 on Saturdays. The service delivery target is to achieve a contact rate of 75% (where the contact data provided is correct/complete), rising to 80% in 2012/13. Health Secretary Nicola Sturgeon saw a demonstration of the Patient Reminder Service during NHS 24’s Annual Review and heard more about how the scheme will be extended to a wide …