Get in Touch: +353 (0)1 693 0000

Administrative and Support Services

Businesses working to improve their customer support services may benefit from a customer relationship management (CRM) system. Not only can CRMs help make customer interactions much more efficient and effective, but they aid in the internal alignment of your entire staff.

91%

Of businesses with over 11 employees now use CRM

42%

Improvement of accuracy of reports for companies that use a CRM

25%+

Of public workers say that improving existing technology should be the main goal for 2021

CRM aids administrative and support services in reaching their maximum potential by:

  • Tracking interactions with leads and customers
  • Optimising tech support with AI and automation
  • Tracking customers’ behaviours, needs, and pain points
  • Automating data entry for consistent, accurate information

Why use a CRM for customer support and administration?

CRM support for customer service has a primary role because customer service blends marketing, sales, support, and retention efforts. CRMs lead to more data, better quality data, and increased access to data by relevant team members.

Who we’ve worked with

We’ve supported the implementation of various successful solutions for multiple administrative and support organisations across Ireland and the U.K.

Speak with our expert consultants

Name: Paul McBride
Title: Business Development Manager
Phone: +35316930034
Email: paul@providentcrm.com