Provident CRM Company History

Two Decades of Customer Success

Our Timeline

Provident was founded at the beginning of the new millennium, a technology consultancy company designed to facilitate clients adopting new technologies and leveraging the most value from them. Now, nearly twenty years later, Provident continues to adopt and distribute the latest technologies and most effective business processes. Scroll down to see our most significant milestones and greatest accomplishments to date. And remember to visit again, we're always adding more.


Provident Founded

Provident Technology was established in the coastal suburb of Clontarf in April, 2000. Initially a Telecoms SI Software Consultancy and IBM Lotus Developers, the company expanded to offer managed IT services; earning a reputation for being an indespensible long-term partner, supporting and advising customers and helping business expand.


Partnered with SugarCRM

Provident became a SugarCRM implementation partner in 2007. Consistently delivering customer success, Provident quickly becoming Sugar's leading partner in Ireland, helping customers grow and prosper through leveraging the enterprise quality Customer Relationship Management software.


SugarCRM Gold Partner Status Achieved

Expanding SugarCRM implementation services to the UK, Provident secured many high-profile clients, such as the Quinn Group and National Health Service (NHS). In recognition of Provident's achievements SugarCRM awarded the company Gold Partner Status in 2008 and was subsequently invited to join the SugarCRM European Alliance - a coalition of the top Gold Partners.


First UK Branch Opened - Manchester

Having been SugarCRM's leading Irish partner for several years, Provident opened their First UK office in Didsbury, Manchester to better target and support UK businesses. SugarCRM Co-Founder and CP of Products stated: "We're extremely pleased to welcome the Provident CRM team to the UK and look forward to working with them as they continue with their strategy of internationalisation."


SugarCRM Elite Partner Status Achieved

Provident CRM awarded Elite Partner Status, at the time referred to as the Three-Star Award. The award recognises excellence as a SugarCRM implementation partner, measured through customer approval ratings and consistent participation in the partner program over several years.


Second UK Branch Opened - London

Compelled by the continuing success of the company's expansion into the UK, and increasing customer demand, Provident opened their second UK premises in Wood Street, London; the historical centre and primary financial district of the city. 


Awarded SugarCRM EMEA Partner of the Year

At the SugarCRM Partner Awards, recognising partner excellence across global, regional and customer experience categories, rewarding partners who provide significant value to SugarCRM Customers: Provident CRM was named the #1 rated CRM provider in Europe, the Middle East, and Africa.


Partnered with Salesforce

Dedicated to matching our customers with the best-fit products for their business, Provident CRM has always maintained a position of technology neutrality. In 2018 Provident became a Salesforce registered consulting partner, resolved to achieve the same high standards for CRM implementation and value to our customers as we have with our other partners' products.


Awarded SugarCRM EMEA Partner of the Year, Again!

The SugarCRM Partner Awards recognise Provident CRM as the #1 CRM provider in Europe, the Middle East, and Africa. Provident CEO John Malone commented: "This is the second time we've been named Regional Reseller of the Year for EMEA, and we plan to continue expanding our reach - delivering SugarCRM customer success and innovation to even more clients."


Dublin Headquarters Expanded

Provident's workforce grew exponentially in 2018/2019, with additional developers in addition to the formation of a new Salesforce division. To facilitate the growing space demands required for personal and hardware, Provident expanded into the two additional floors at 6/7 exchange place, occupying the entire building.


Awarded SugarCRM EMEA Partner of the Year, for third time

For the 3rd time in a row, Provident CRM was awarded SugarCRM EMEA Partner of the year at Sugar's annual sales kick-off in Cupertino, California. Ranked amongst the other world-leading SugarCRM partners, CEO Craig Charlton stated - "We are delighted to recognize such high-performing partners for their remarkable accomplishments and continued commitment to our customers."


Partnered with HubSpot

ProvidentCRM became a HubSpot registered consulting partner in 2020. HubSpot is an American developer and marketer of software products for inbound marketing, sales, and customer service.


Partnered with

ProvidentCRM became a registered consulting partner in 2020. is a visual collaboration platform that helps transform the way teams work together. It is a simple and intuitive tool that enables people to manage tasks, meet deadlines and build a culture of transparency.


Provident CRM is HubSpot Platinum Partner in Ireland & the UK!

This recognition from HubSpot puts ProvidentCRM in the top of HubSpot Certified Partners.The HubSpot Tier Status is a recognition award to HubSpot Certified Partners who achieve a certain level of HubSpot software sales and managing client's HubSpot portals.


Provident CRM's New Home

Provident CRM will now be based at Dogpatch Labs on Custom House Quay—our new home from January 2021 onwards, and we’re very excited!

Read more here


Provident CRM Receives Platinum Partner Tier!

Through Monday's channel partner program, partners that truly excel in a particular set of services and competencies are able to differentiate themselves and stand out in the directory for clients looking for adopting tools that are tailored to their businesses.