Building Solid Relationships with Customers (Part 1)

By 2020, customer experience will outweigh the importance of price and product. Are you investing enough in building relationship with a customer? This is the first in a new blog series on the role of customer relationships and how Relationship Analytics can improve your key sales and business metrics. There is a common notion that once you have developed a …

Sugarcrm on tablet and phone image

SugarCRM Mobile for Android Release Notes 4.0.0

This document describes the changes introduced in SugarCRM Mobile Release 4.0.0. Please see the Mobile Supported Platforms page for information about supported devices and Sugar version compatibility. New features and enhancements to existing features in SugarCRM Mobile 4.0.0 are as follows: The following are fixed issues with SugarCRM Mobile 4.0.0: The following are known issues with SugarCRM Mobile 4.0.0: The …

alfresco sugarcrm image

How to Integrate SugarCRM with Alfresco for Better Document Management

Every business looking to take its next step heavily hinges upon two things- customer management and document management. Both are massive undertakings and more often than not becomes a smart way to identify pros from amateurs. Luckily we have software tools to handle both managements. We have got SugarCRM, the most popular customer relationship management tool, and we have Alfresco, …

Tips for CRM buyers

MyC.      What should practitioners be considering before they go out to market for a CRM solution? LA.          In the CRM space, it is a big help to us when a business has figured out what they’re trying to accomplish. Unfortunately, we often still get told “I need some CRM”, which leads us to ask the question …

What exactly is a CRM

Customer Relationship Management (CRM) is a strategy for managing all your company’s relationships and interactions with your customers and potential customers. It helps you improve your profitability. You may be unsure of exactly what this means for you and your business. We’ve written an easy to understand ebook that shows you the key points of a CRM and just some …

sugarcrm sweeten pdf preview

How can Sugar help your business grow

Sugar is one of the most used CRM applications on the planet. The application has spawned countless books, web sites, blog posts and tweets about interesting things one can do with the platform. We wanted to show you a few key points on how a CRM like Sugar can help you manage and grow your business. Simply fill in the …

Provident CRM racecar

6 Tips For Putting Your CRM Into Overdrive

But if the CRM initiative includes every customer-facing stakeholder, and has the ability to manage processes that extend beyond the traditional reach of CRM – the additional benefits can be huge. In addition to the cost savings that come with automation, the increase in customer satisfaction and retention can have a major impact on the bottom line. We have the …