Open For Business – Sponsored by @Provident CRM, Dublin Castle, Friday November 28, 2014

Open For Business – Open Source in Government, Dublin Castle Open data, open standards and open source are driving innovation across the public and private sectors.  In the public sector, the move towards “open” is facilitating better data management, systems integration, management reporting and standardisation. This seminar will explore the potential of Open Data, Open Standards and Open Source to …

Provident CRM Deliver Smokers Quit Line to the NHS in UK

Provident CRM recently Delivered National Smokers helpline Software to the NHS Smokeline is Scotland’s national free stop smoking helpline – it is available between 9am-9pm seven days a week on 0800 84 84 84, all calls are logged in the system which provident CRM has delivered. Smokeline advisors provide free advice and information for anyone who wants to stop smoking, or …

Public Sector: Treating citizens as customers

from Sunday Business Post, 28 October 2012 by Ian Campbell Public Sector: Treating citizens as customers A defining characteristic of the public sector, at home and abroad, is the way it has begun to treat citizens as customers. This brings all the responsibilities that such a relationship entails in terms of quality of service. At the same time, public expenditure …

Provident Launch Patient Reminder Healthcare Software for NHS24 in Scotland

NHS24 Scotland recently commissioned Provident to Deliver Healthcare Software for the NHS 24 Patient Reminder Service (PRS) with the aim of reducing ‘did not attend’ (DNA) rates across 15 outpatient specialties. The service operates from the Cardonald Contact Centre between the hours of 9:00-20:00 weekdays and 12:00-16:00 on Saturdays. The service delivery target is to achieve a contact rate of 75% (where the …

SugarCRM & Provident Deliver 1,100 user Healthcare CRM Solution to E-MIS

Larry Augustin announces Q3 Enterprise CRM wins at Munich Partner Summit •EMIS (UK, Provident) – 1100 seats –Competitive win against salesforce.com –Selected for flexible platform –Provident E-MIS are the largest provider of GP Software in the UK & to the NHS, with over 51% market share. •Bray International (USA, Tech Advisors) – 500 seats –Salesforce.com take away –Selected to enable …