Meeting compliance standards is an important part of any marketing campaign. These rules are meant to protect consumers from fraudulent business practices, false promotional information, and infringements on privacy rights.
Being in compliance will protect you, too ‒ by helping you keep your reputation of integrity and saving you from fines and legal trouble.
Keeping up with changes in the digital compliance landscape is crucial, particularly in this year, as 2017 is shaping up to be time of significant evolution in privacy and digital compliance globally.
There are major initiatives that you will need to be aware of to ensure you remain in compliance and stay on top of important changes. Let’s review three of the major pertinent privacy issues that should be on your radar:
General Data Protection Regulation (GDPR)
The GDPR is the new European Union law that will become effective in May 2018. This legislation replaces the existing EU Data Directive, and it’s the most significant change in European privacy law for 20 years.
The GDPR will propose new obligations on any business that handles data on EU citizens, independent of where the business is located, so if you are marketing to EU citizens you are required to adopt the GDPR. There are many issues to consider for ensuring GDPR compliance, and these regulations may have a far-reaching effect on your company’s operability.
The Information Commissioners Office (ICO) of the UK has complied comprehensive information pertaining to obligations and preparedness with the new law. Here’s a good place to get up to speed and start your preparations.
Privacy Shield Framework
As the replacement for the Safe Harbor program, the Privacy Shield program has grown tremendously since its inception. The EU-US and Swiss-US Privacy Shield Frameworks were designed by the US Department of Commerce and the European Commission and Swiss Administration. They’re meant to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.
Act-On has successfully obtained Privacy Shield certification, and we support the principles and frameworks of this important compliance initiative. You may want to consider applying for certification if your business model supports EU-US data transfer.
The US Department of Commerce provides an overview of the program here.
Canadian Anti-Spam Legislation (CASL) – Private Right of Action
A major mile stone under CASL will become effective on July 1 of this year. It gives individuals and organizations the right to institute a “private right of action” before the courts against parties that don’t comply with CASL.
Companies found to be violating the message rules under CASL may be penalized by a fine of up to a maximum of $1,000,000 per day.
For more on CASL compliance, visit this informational website from the Government of Canada.
As the compliance landscape continues to evolve, please take the time and review how these important changes may affect your marketing practices. Proactively seek legal counsel on any issues that have an impact on your company’s functionality to help ensure that your business has a smooth and productive year.
A LITTLE BIT ABOUT DAVID FOWLER CRM
David Fowler serves as Act-On Software’s Head of Digital Compliance and Industry Relations. He has over 20 years of experience in the marketing industry, including the last twelve years strictly focused on the issues associated with the digital channel including, email marketing, deliverability, social media, mobile, integrated marketing, marketing automation and digital privacy compliance. David is a seasoned speaker, and email deliverability and privacy consultant with national and international engagements that include: Online Trust Alliance (OTA and Board Member), Email Services and Provider Coalition (ESPC and Board Member), International Association of Privacy Professionals (IAPP), Federal Trade Commission (FTC), InBox East and West, Inbox/Outbox – London, American Marketing Association, Messaging and Anti Abuse Working Group (MAAWG) – US and EU, TRUSTe, Privacy and American Business and the Email Insider Summit.
Prior to joining Act-On, David held US- and European-based senior management positions focused on Deliverability, Email Privacy, Sales, Marketing, Business Development and Product
Management with such companies as MarketFish, Lyris Technologies, Blue Hornet / Digital River, Yesmail, XO Communications, KPNQwest, Qwest Communications, Electric Lightwave, GST Telecom and MCI. Reach him on Twitter: @oregonlimey
A LITTLE BIT ABOUT PROVIDENT CRM
Provident CRM is a global CRM consultancy specialising in Sugar, business process improvement tools and systems integrations. We are among the top SugarCRM Partners worldwide holding the coveted Elite Partner status. With offices across the UK and Ireland we have shared our experience and knowledge with organisations in both the public and private sectors. Partnering with our Customers, we focus on delivering value, sustainability, efficiencies and productivity.
We have already helped hundreds of organisations to deploy Sugar, assisting in change management and user adoption. We are looking forward to partnering with you, discussing your implementation and helping to realise your vision for unparalleled customer experience.
Article author – DAVID FOWLER – Article source – ACT-ON.COM
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