Customer Experience in 2017

Well, 2016 will be a tough act to follow. With all the twists and turns of a Hollywood blockbuster, it was a year no-one is going to forget in a hurry. But let’s not dwell on the past. At this time of year it’s de rigueur to roll out the dusty crystal ball and predict what the coming weeks and months will bring. What’s going to change? What will remain the same? Who will be the heroes? Who will be the villains?