Provident CRM deploy Open Source in Irish Government

Dublin: 31 July 2012 ProvidentCRM Helps Ireland’s Local Government Management Agency Manage Customer Support For New Property Tax  SugarCRM manages escalations, customer issues and waiver support for new tax Helps Local Government Management Agency (LGMA) cut spending and raise revenue Plans to support second home tax and waste water septic tank charge Other business areas within LGMA to implement SugarCRM later this year with telephony and FixYourStreet customer web site integration Dublin 31 July 2012: Provident CRM, Europe’s fastest-growing SugarCRM Gold Partner, today announced Ireland’s Local Government Management Agency (LGMA) is using SugarCRM software to support an online payment system …

Best Practice: 3 ways to deploy Open Source in central government – from publictechnology.net

by Gary Flood | on Tue, 07/31/2012 – 10:19 – from publictechnology.net Best Practice: 3 ways to deploy Open Source in central government TwitterFacebookLinkedinGoogle+ The Dail (Irish Parliament), Dublin The Irish Government has cut spending and is raising revenue by using Sugar’s Open Source CRM as an incident management system for its somewhat controversial new household property tax. The project is part of a series of austerity measures the government has put in place. Launched in January 2012, the property tax affects all Irish citizens with household incomes and is payable online. Open Source Customer Relationship Management software specialist SugarCRM tracks …