Customers taking the Online Plunge
Provident Grows more than 300% in 12 months
The buzz around CRM grew louder again last month, when Microsoft launched Dynamics CRM Online from its Irish data centre. All this activity suggests a tipping point has been reached for a software-as-a-service (SaaS) proposition that has been around for over a decade.
It was in 1999 that Salesforce.com not only defined online CRM, but set a benchmark for SaaS and put principles in place that have defined cloud delivery. Capital expenditure was managed and upgraded by the service provider...