Customers taking the Online Plunge

Provident Grows more than 300% in 12 months

The buzz around CRM grew louder again last month, when Microsoft launched Dynamics CRM Online from its Irish data centre. All this activity suggests a tipping point has been reached for a software-as-a-service (SaaS) proposition that has been around for over a decade.

It was in 1999 that Salesforce.com not only defined online CRM, but set a benchmark for SaaS and put principles in place that have defined cloud delivery. Capital expenditure was managed and upgraded by the service provider...

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