Provident CRM offers a Premium 24×7 Support offering customers around the clock, in conjuction with Epicom (Texas, USA) and Loaded Tech (Sydney,Austalia).
Our Global customer base and the nature of how people work in the Cloud means people expect 24×7 support for their business applications. The 24×7 Support Partnership allows us to deliver the best of breed Support around the clock, from the World’s leading SugarCRM Gold Partners
Providing around the clock support not only proves our commitment to our customers, but it is also a reflection of the dedication and strength of Provident's Support Offering.
Our customers can be sure that they will receive technical support whenever they need it with our highly skilled team of SugarCRM support engineers based in Australia, US, UK and Ireland.
SugarCRM 24×7 Support Partnership is delivering this service as part of a premium SugarCRM support offer, which includes:
• SugarCRM support 24 hours a day, seven days a week.
• Peace of mind with around the clock access to highly skilled SugarCRM experts and engineers
• 24×7 Premium support for all SugarCRM issues (not just P1), in a follow the Sun configuration of partners.
• Based on Global timezone positioning, we offer support with no interruption.
• Customers will get an experienced SugarCRM professional with direct access to customer platform, be it on-site, Private Cloud, Partner Cloud, etc (this is all managed via support protocol we have developed between the Partner organisations)
• Support for non-upgrade safe customisations and EOL SugarCRM versions for large customers, as well of support for integrations to BeSpoke apps.
• Support on Windows, IBM, Oracle, and Linux Platforms
• Online upgrades e.g: Upgrades requiring significant effort/downtime for non-upgrade safe customisations, etc can be done out of timezone – e.g: Sydney Based staff will Upgrade UK instances while UK sleeps, Upgrade can be completed, tested and rolled back where necessary while Customer sleeps.
• Phone access for members or email at firstname.lastname@example.org
To learn more about the new 24/7 SugarCRM Support service, please visit:
or email email@example.com
- Location: U.S.A.
- Website: www.epicom.com
Epicom builds, supports and hosts high-performance web-based Customer Relationship Management systems. Our expertise is helping U.S. and overseas companies large and small improve their profits and outpace their competition. Epicom has completed hundreds of successful CRM projects and is one of SugarCRM's leading North American Gold Partners. Our focus is on executing complex SugarCRM deployments, customizations and integrations.
- Location: Australia
- Website: www.loadedtech.com.au
Loaded Technologies is a SugarCRM Gold Partner and specialise in SugarCRM consulting, implementation, hosting, development, integration and training services. We help organisations across Australia grow revenue and profitability through improved relations and are passionate about leveraging SugarCRM for your business success. We have delivered both small-scale deployments and large complex SugarCRM projects for clients ranging from SMEs and not-for-profits to large corporate, educational and government institutions in Australia.