Experts in customer experience management


Experts in customer experience management






business process improvement through technology

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BECAME SUGARCRM PARTNER
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STAFF NATIONALITIES

We have over 10 years of experience dealing with SugarCRM. Our clients have asked us for many integrations and custom modules. We have met every suggestion with a positive answer and an end project that makes both us and our clients happy.

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WHAT WE DO

WHAT WE DO

HOSTING

Hosting

Your data privacy requirements may demand that you store your customer data in your own data centres. You may wish to securely integrate your Sugar application with other sensitive systems in your data centre. You may wish to optimise the uptime and performance of your Sugar application to your exacting requirements, and you may wish to outsource the management of your Sugar application to Provident CRM. With Provident CRM, you can accomplish all of these requirements.

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CUSTOMISATION

Customisation

Our team are highly proficient in delving deep into the underlying code in Sugar and making any changes customers require. By using the Studio tools with Sugar, we can aid you in removing, renaming and adding fields. While the Studio tool can be used by you to customise the application, we offer a business analysis service as standard to scope out and implement these changes to ensure you get the most for your users and from your management reports.

Customisation Options

SUPPORT

Provident CRM has a highly skilled support team based in our Dublin office. Support can be reached during office hours by phone or email. SugarCRM also have a dedicated automated ticket system for support and we offer our own portal for customers. We offer this outstanding level of support at no extra cost to our hosted clients and are happy to quote for the same level of support to business that are not hosted with us. We use Sugar ourselves to maintain our fully automated support system.

Support Portal

CONSULTANCY

We have been helping businesses implement Sugar since 2001. Our team of highly skilled professionals are here to advise you on how to achieve your goals. We will help you implement solutions that are designed around your ideas and your business. We also keep our clients up to date with any new developments that we feel may benefit your business. Should you need us to completely manage your system and roll-out, or simply bring you to the start line, we can help.

Professional Services

ADDITIONAL SERVICES


ADDITIONAL SERVICES


We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems.

Procode is an easy to use API for Ireland and UK postcode lookups. Procode will turn this massive set of data into an API that can easily be integrated into any application.

Provident has combined a number of leading brands to create a phone system called Provident Voice capable of delivering in the most arduous of business and enterprise environments.

D&B for Sugar gives you access to the most current, complete and accurate business information about customers and prospects, empowering you to be more effective in your job.

We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems.


Procode is an easy to use API for Ireland and UK postcode lookups. Procode will turn this massive set of data into an API that can easily be integrated into any application.


Provident has combined a number of leading brands to create a phone system called Provident Voice capable of delivering in the most arduous of business and enterprise environments.


D&B for Sugar gives you access to the most current, complete and accurate business information about customers and prospects, empowering you to be more effective in your job.


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